Benefits of creating an account on willsper.com:

• Faster checkout
• Order history
• Order tracking
• Self-return
• Exclusive offers

How to create an account:

• It was never easier than it is today, just enter an email address and receive a 6-digit code to create or access your account.
• Gone are the days of forgetting your password and losing your account!

Privacy:

• In order to maintain your privacy, we ensure that we gather only the data required to complete your purchase and deliver your items.
• Shipping information like address, phone number, email, etc is shared with our logistics partner (Aramex) to process your order
• Payment information is end-to-end encrypted and securely stored on our payment gateway servers.No one, including WiLLSPER employees, has access to this sensitive information
• We respect your privacy, so we will never communicate with you except on your order updates, except if you gave us permission to share marketing updates. And even then, we will never annoy you by over-sending marketing emails.

Within UAE:

• Shipping to all areas and cities of UAE is complimentary
• Products are usually shipped next business day

Rest of the world:

• Shipping internationally costs AED 50 per order
• Shipping internationally is complimentary if your total basket value is over AED 500
• Delivery usually takes 2-5 business days

Our logistics partner:

• We have partnered with Aramex to provide you with world-class delivery experience whether domestically or internationally

Exchanges:

• There is no direct way to exchange an item on WiLLSPER.
• To exchange an item, please request a return on the item you want to exchange and order it again whether it was for a different size, color, style, or a combination of those.

Returns:

• We have made it extremely easy to request a return by accessing your account on https://myaccount.willsper.com and self-requesting a return.
• Return window is 7-days from the day of delivery of your order.
• Returned items should be unused, undamaged, and in their original packaging with all tags and labels intact.
• Returns are 100% free and you will not be charged if you used any digital payment to process your order
• Gift cards are not eligible for returns or refunds

Refunds:

• Once your order has been returned and your return has been accepted and confirmed, your total refund amount will be refunded to your original payment method within 3-7 business days.
• Items purchased through gift-vouchers or gift-cards will be refunded as store credit

Accepted payment methods:

• Visa
• Master Card
• Apple Pay*
• Tabby (UAE & KSA only)

*If Apple Pay doesn't work, please try changing your "Area" of your address to the "City" or "Emirate" or "Governorate" you are ordering from (e.g. Dubai, Abu Dhabi, Al Ahmadi, etc)

Our products are made of high quality fabrics to ensure comfort, durability, and style!

The product sizes are true to size, meaning you should buy your true size as you usually wear.

Every product requires different care methods as mentioned on the care tags inside your clothing item according to the different compositions and customization material used.

Please make sure to follow these instructions to ensure products remain in their original condition for the longest time possible. If you have questions, suggestions, or complaints about a product, please get in touch on info@willsper.com

ProSPER is a loyalty program that rewards customers for their support and loyalty. You can join it by creating an account on WiLLSPER.

Ways to earn:

• Place an order and receive 5 melodies for every 1 AED spent
• Share on Facebook* and receive 500 melodies
• Follow on Instagram* and receive 500 melodies
• Follow on TikTok* and receive 500 melodies
• Celebrate a birthday** and enjoy a generous gift of melodies to celebrate in style
• Melodies expire after 6 months of no activity

Ways to redeem:

• 100 melodies = 1 AED so if you have 3000 melodies in your account, you can exchange them for a gift voucher of AED 30 that can be used to discount your order total upon check-out

* follow on facebook or share on instagram can't be tracked by WiLLSPER, hence it is an honorary task to be done and we trust you to only accept this reward if you complete the task

** for the birthday reward, if you input a birthday that is less than 30 days from today, you will get your reward the next year

Refer your friends and family to WiLLSPER and receive AED 30 each once they make a purchase!

WiLLSPER shows its appreciation for its dedicated community.

For questions about the ProSPER program, please contact us on info@willsper.com

If you are an artist, artist manager, wholesaler, retailer, or stockist and would like to collaborate or stock WiLLSPER products, please get in touch with us on info@willsper.com and we will be happy to get back to you and discuss this opportunity!

If you have any other question, complaint, suggestion, or idea for us, do not hesitate to contact us directly on info@willsper.com and we will get back to you as soon as possible.